fixbet FAQ

The minimum age to register and play on fixbet is 21 years old, in accordance with Philippine gaming laws and PAGCOR regulations. fixbet strictly enforces this requirement. During the KYC (Know Your Customer) verification process, you will be required to submit a valid government-issued ID confirming your age. Any account found to belong to a person under 21 will be immediately suspended and closed.

KYC (Know Your Customer) verification is a legal requirement for all licensed online gaming platforms operating in the Philippines. fixbet requires identity verification to:

• Confirm you are at least 21 years of age
• Prevent fraud, money laundering, and identity theft
• Comply with PAGCOR licensing requirements and Philippine anti-money laundering laws
• Ensure withdrawals are processed to the correct account holder

Accepted documents include a Philippine passport, driver's licence, SSS ID, UMID, or any other valid government-issued photo ID. Verification is typically completed within 24 hours of document submission.

Go to the fixbet Login page and click "Forgot Password". Enter the email address associated with your fixbet account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact our 24/7 live chat support team and they'll assist you in regaining access to your account.

No. fixbet strictly enforces a one account per person policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of fixbet's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue.

fixbet supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier
• Debit/Credit cards: Visa and Mastercard (where available)

All transactions are processed in Philippine Peso (PHP / ₱). Available payment methods may vary depending on your location and account status.

The minimum deposit on fixbet is ₱100 for most payment methods, including GCash and PayMaya. Some payment channels may have slightly higher minimums due to processing requirements. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification checks in line with our AML compliance obligations. Deposits are credited to your fixbet account instantly in most cases.

Most deposits via GCash and PayMaya are credited instantly — usually within seconds of completing the transaction. Online banking transfers (BPI, BDO, Metrobank) may take up to 15–30 minutes depending on your bank's processing times. Over-the-counter payments may take up to 1–2 hours after the transaction is confirmed. If your deposit has not appeared after the expected timeframe, contact our support team with your transaction reference number.

To withdraw from fixbet, log in to your account and navigate to the Cashier → Withdraw section. Select your preferred withdrawal method, enter the amount you wish to withdraw, and confirm the request. Your account must be fully verified (KYC complete) before any withdrawal can be processed. fixbet processes withdrawal requests within 1–3 business days, though many are completed faster. GCash and PayMaya withdrawals are typically the quickest.

The minimum withdrawal amount on fixbet is ₱500. This applies across all withdrawal methods. There is no fee charged by fixbet for standard withdrawals, though your bank or e-wallet provider may apply their own transaction fees. For large withdrawals, fixbet may request additional documentation to comply with anti-money laundering regulations.

Common reasons for withdrawal delays or declines include:

• Incomplete KYC verification — your identity documents have not been approved yet
• Active bonus wagering requirements that have not yet been met
• A mism atch between your account name and the withdrawal destination account name
• Unusual account activity flagged for security review
• The withdrawal amount exceeds your available withdrawable balance

If your withdrawal has been pending for more than 3 business days, please contact our support team via live chat with your withdrawal reference number and we'll investigate promptly.

fixbet offers a welcome bonus for new players upon their first qualifying deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. To be eligible, you must be a newly registered, fully verified player aged 21 or above. Welcome bonuses are subject to wagering requirements — meaning you must wager the bonus amount a specified number of times before it can be withdrawn as cash. Always read the full bonus terms before opting in.

A wagering requirement (also called a playthrough requirement) means you must bet a total amount equal to the bonus multiplied by the stated number before the bonus funds convert to withdrawable cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before that bonus becomes withdrawable. Not all games contribute equally — slots typically contribute 100%, while table games and live casino may contribute less. Check the specific bonus terms for full details.

Yes. If you have accepted a bonus but no longer wish to complete the wagering requirements, you can request to forfeit the bonus through your account settings or by contacting our support team. Please note that forfeiting a bonus will also remove any winnings generated from bonus funds that have not yet met the wagering requirements. Your real-money balance will remain unaffected. fixbet recommends reading all bonus terms carefully before opting in.

fixbet offers a broad range of gaming and betting options tailored for Filipino players:

• Sports betting: PBA, NBA, UFC, boxing, football, cricket, snooker, and more
• Casino games: Live dealer tables, roulette, blackjack, baccarat
• Slots: Hundreds of slot titles from leading game providers
• Bingo: Online bingo rooms with multiple game variants
• Specialty games: Sabong-inspired games and other Filipino-favourite formats

New games and betting markets are added regularly. Check the fixbet Casino and Slot sections for the latest additions.

Yes. All games on fixbet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are regularly audited by independent testing laboratories. Live casino games are streamed in real time from professional studios with trained dealers, providing a transparent and authentic experience. fixbet is committed to offering a fair gaming environment for every player on the platform.

Absolutely. fixbet is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit fixbet.one on your phone's browser, log in, and enjoy the full range of games and betting markets. The mobile experience is designed to be fast, responsive, and easy to navigate whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines.

fixbet provides a full suite of responsible gaming tools accessible from your account settings under Responsible Gaming. You can set daily, weekly, or monthly deposit limits and loss limits at any time. Limit reductions take effect immediately. Limit increases require a mandatory 24-hour cooling-off period to give you time to reconsider. These tools are there to help you stay in control — we encourage all players to use them proactively, not just when problems arise.

If you feel you need a break from gambling, fixbet's self-exclusion tool allows you to block access to your account for a chosen period — 1 week, 1 month, 6 months, 1 year, or permanently. To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our 24/7 support team via live chat and they will activate it for you immediately. During a self-exclusion period, you will not receive any promotional communications from fixbet and login will be blocked. For more information, visit our Responsible Gaming page.

fixbet takes the security of your personal and financial information very seriously. The platform uses SSL encryption across all pages and transactions to protect your data in transit. Your account is protected by password authentication, and we recommend enabling two-factor authentication (2FA) for an additional layer of security. fixbet's privacy practices are detailed in our Privacy Policy. If you ever notice suspicious activity on your account, contact our support team immediately.