fixbet Privacy Policy

1. Introduction

This Privacy Policy describes how fixbet ("fixbet", "we", "us", or "our"), the operator of the online betting and gaming platform accessible at fixbet.one, collects, uses, stores, and discloses personal information about users ("you" or "your") who access or use the fixbet platform.

fixbet is committed to protecting the privacy and security of your personal data. We operate in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as well as other applicable data protection legislation.

By registering for a fixbet account or using the fixbet platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should not use the fixbet platform.

2. Data We Collect

2.1 Information You Provide Directly

When you register for a fixbet account or interact with our platform, we collect personal information that you provide to us, including:

• Identity data: Full legal name, date of birth, gender, and nationality.
• Contact data: Email address, mobile number, and residential address (including city, province, and postal code within the Philippines).
• Verification data: Government-issued identification documents submitted for KYC purposes (e.g., PhilSys National ID, passport, driver's licence, SSS/GSIS ID, PRC ID, or Voter's ID), including copies of such documents.
• Financial data: Payment method details (e.g., GCash account number, PayMaya details, BPI/BDO/Metrobank account information) used for deposits and withdrawals. fixbet does not store full card numbers or banking credentials.
• Account credentials: Username and encrypted password.
• Communications: Records of your correspondence with fixbet support, including live chat transcripts, emails, and support tickets.

2.2 Information Collected Automatically

When you access the fixbet platform, we automatically collect certain technical and usage data, including:

• IP address and approximate geographic location (city/region level).
• Device type, operating system, browser type and version.
• Pages visited, features used, time spent on the platform, and clickstream data.
• Session duration and login timestamps.
• Betting and gaming activity, including markets accessed, bets placed, amounts wagered, and outcomes.
• Cookie identifiers and similar tracking technologies (see Section 8).

2.3 Information from Third Parties

fixbet may receive personal data about you from third-party identity verification providers, fraud prevention services, payment processors, and analytics partners, where such data is necessary to operate the platform, verify your identity, or comply with legal obligations.

3. How We Use Your Data

fixbet uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your fixbet account, including processing deposits, withdrawals, and bet settlements.
• Identity and age verification: To verify that you are at least 21 years of age and to confirm your identity in compliance with applicable regulations and our KYC obligations.
• Platform operation: To provide, maintain, and improve the fixbet platform, including personalising your experience and ensuring the integrity of betting markets.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with your account.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct on the platform.
• Legal and regulatory compliance: To comply with applicable Philippine laws, regulatory requirements, court orders, and requests from competent authorities.
• Responsible gaming: To monitor betting patterns and account activity for indicators of problem gambling, and to administer self-exclusion, deposit limit, and other responsible gaming tools.
• Marketing communications: To send you promotional offers, bonuses, and platform updates where you have consented to receive such communications. You may opt out at any time.
• Analytics and improvement: To analyse platform usage, conduct research, and improve the quality and performance of fixbet's services.

4. Legal Basis for Processing

fixbet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your fixbet account and provide the services you have requested.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations and gaming regulatory requirements.
• Legitimate interests: Processing necessary for fixbet's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent : Processing based on your explicit consent, including for marketing communications and non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing

fixbet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification services engaged to confirm your identity and eligibility to use the fixbet platform.
• Fraud prevention and security services: Providers that assist fixbet in detecting and preventing fraudulent activity, money laundering, and other prohibited conduct.
• Technology and hosting providers: Cloud hosting, data storage, and platform infrastructure providers who process data on fixbet's behalf under strict data processing agreements.
• Analytics providers: Service providers that help fixbet understand platform usage and improve user experience, using aggregated or pseudonymised data where possible.
• Regulatory and law enforcement authorities: Philippine government agencies, regulatory bodies, courts, and law enforcement authorities where disclosure is required by law, court order, or regulatory direction.
• Professional advisers: Legal counsel, auditors, and other professional advisers engaged by fixbet, subject to professional confidentiality obligations.

6. Data Retention

fixbet retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements applicable in the Philippines.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC documents: Retained for the duration of your account and for at least five (5) years following account closure.
• Support communications: Retained for up to three (3) years from the date of the communication, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing preferences: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.

Upon expiry of the applicable retention period, fixbet will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

7. Security Measures

fixbet implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the fixbet platform.
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial information.
• Access controls and role-based permissions limiting internal access to personal data on a strict need-to-know basis.
• Firewalls, intrusion detection systems, and regular vulnerability assessments.
• Periodic security audits and penetration testing conducted by qualified security professionals.
• Staff training on data protection obligations and information security best practices.

While fixbet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. fixbet cannot guarantee absolute security and encourages you to take steps to protect your own account, including using a strong, unique password and enabling any available two-factor authentication features.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fixbet will notify the National Privacy Commission (NPC) and, where required, affected individuals in accordance with the Data Privacy Act of 2012 and its Implementing Rules.

8. Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the fixbet platform. They allow fixbet to recognise your device, remember your preferences, and collect information about how you use the platform. fixbet also uses similar technologies such as web beacons, pixel tags, and local storage objects.

8.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the operation of the fixbet platform, including maintaining your login session and enabling core platform functionality. These cannot be disabled.
• Performance and analytics cookies: Used to collect information about how visitors use the fixbet platform, including pages visited and errors encountered, to help us improve platform performance.
• Functional cookies: Used to remember your preferences and settings, such as language preferences and display options, to provide a more personalised experience.
• Marketing and targeting cookies: Used to deliver relevant promotional content and to measure the effectiveness of fixbet's marketing campaigns. These are only placed with your consent.

8.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the fixbet platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

9. Your Data Rights

Under the Data Privacy Act of 2012 and applicable Philippine data protection regulations, you have the following rights in relation to your personal data held by fixbet:

• Right to be informed: The right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data fixbet holds about you and information about how it is processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data held by fixbet.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to fixbet's legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on fixbet's legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe fixbet has not handled your personal data in accordance with applicable law.

To exercise any of the above rights, please contact fixbet's Data Protection Officer using the contact details in Section 12. fixbet will respond to all verified requests within thirty (30) days of receipt, or within such extended period as permitted by applicable law.

10. Minors

The fixbet platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. fixbet does not knowingly collect personal data from individuals under the age of 21.

If fixbet becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the fixbet platform, please contact our support team immediately.

11. Changes to This Privacy Policy

fixbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where material changes are made, fixbet will notify registered users via the email address associated with their account or by displaying a prominent notice on the platform prior to the changes taking effect.

The effective date at the top of this Privacy Policy indicates when it was last updated. We encourage you to review this Privacy Policy periodically to stay informed about how fixbet protects your personal data. Your continued use of the fixbet platform following notification of changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or fixbet's data practices, please contact our Data Protection Officer:

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 via the fixbet platform
• Response Time: We aim to respond to all privacy-related enquiries within 30 days

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with fixbet's response to your privacy concern.